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On March 31st we are going to discontinue the Fair Price Package program. Let us explain the reasoning behind this decision.

We came up with Fair Price Package (FPP) as a way to make up the price difference between various countries. Some games on GOG.COM have regional pricing, meaning the price of the same game in one place can be higher compared to its price in North America. In countries where the game is more expensive, we give users the equivalent of the price difference in GOG Wallet funds. In actual numbers, on average, we give users back 12% of the game price from our own pocket. In some cases, this number can reach as high as 37%.

In the past, we were able to cover these extra costs from our cut and still turn a small profit. Unfortunately, this is not the case anymore. With an increasing share paid to developers, our cut gets smaller. However, we look at it, at the end of the day we are a store and need to make sure we sell games without a loss.

Removing FPP is not a decision we make lightly, but by making this change, we will be able to offer better conditions to game creators, which — in turn — will allow us to offer you more curated classic games and new releases. All DRM-free.

We wanted to make sure you have some lead time to still benefit from the Fair Price Package. The program will last until the 31st of March, 2019, so if you would like to take advantage of it, now is the time. The funds you gather from the program will keep the 12 months expiration date from the moment you’ve been granted your last funds.
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First of all, thank you for your support. This was not an easy decision to discontinue the FPP program and we're grateful to you for understanding the reasons behind it. We see that quite a few of you raised concerns about GOG's future. As a part of publicly traded company, we can't comment on any financial results until they are officially reported, but we want to ensure you everything is good with GOG. Being part of a big gaming company, some reports - especially some given by significant media outlets - can often sound much scarier than reality.

You've been also concerned about your access to the games you’ve purchased on GOG. We've covered this topic years ago and it's been in our User Agreement for a long time (please check the section 17.3). This is not only a legal obligation to you but a core part of our ethics as a company.

But don’t worry, all is good, and we have a great plan for the future of GOG. We can’t wait for you to see some of the exciting things we have coming very soon.

EDIT: pinned
Post edited February 26, 2019 by elcook
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elcook: But don’t worry, all is good, and we have a great plan for the future of GOG. We can’t wait for you to see some of the exciting things we have coming very soon.
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BKGaming: Define soon? GOG is such a tease I swear, stop teasing us an announce stuff if you know it's coming. :P
It is soon, not like soon™ ;)
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RyaReisender: By the way, does anyone know what the actual new share is that GoG takes?
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Pheace: I'm curious about this as well since the opening posts implies (though little beyond that) that it will be used to lower their cut, but no mention of what the cut will be or when it'll happen.
GOG has a unique approach to digital distribution as we don't just release games "as is" but often spend great deal working on many of them, at times for months leading to release. Think of fixing classics and making them compatible with modern OSs, removing DRM, implementing GOG Galaxy powered features ourselves or operating cross play infrastructure supporting multiple platforms. Therefore there is no universal answer on the question of revenue split that fits all games and partners. Our goal is to balance expectations of our partners with providing a valuable and quality service to you, our customers.
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elcook: GOG has a unique approach to digital distribution as we don't just release games "as is" but often spend great deal working on many of them, at times for months leading to release. Think of fixing classics and making them compatible with modern OSs, removing DRM, implementing GOG Galaxy powered features ourselves or operating cross play infrastructure supporting multiple platforms.
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toxicTom: Yes! Do good things, but then the hell talk about it! Remember the release of Star Wars Episode 1 Racer?
https://www.gog.com/forum/general/release_star_wars_episode_i_racer_ab444/post24

That's homestory stuff. Make a video - could even be dark comedy - how this came to be. Put it online. Stuff like that goes viral, if done right. Same for licensing issues. Make it a serial: The Quest for License. Make fun of yourself and the bizarre situations, but at the same time show people what hard work you are doing. If not video - make it a comic strip.

And for newish titles - provide a forum for the devs to talk about their games. People love when the devs participate - see all the upvoted "golden" posts in the release threads. There's potential. Maybe invite some over to Warsaw for a Tyskie or Lech and a live Q&A on Twitch?
We have an extensive video about our work, thanks to Danny O'Dwyer's NoClip documentary - https://www.youtube.com/watch?v=ffngZOB1U2A
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trusteft: Oh crap!

I just noticed this.

Bring in the lube.

https://gph.is/1ZX3elX
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Toshi.703: Goodness. It's not that kind of exciting things! o _ o
We have some intel that many GOG users will be happy about it ;)
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elcook: We have some intel that many GOG users will be happy about it ;)
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BKGaming: HAPPY ABOUT WHAT... ABOUT WHAT MAN.

Side Note: Is it about GOG Direct... surprise... we know man, we know.
Be patient, just a bit, please.
No, it's not about GOG Direct to Account - we're literally informing about it all GOG users with the User Agreement update email.
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Djaron: yeah right... and so, letting the personal data floodgates opened between third party and gog in both ways... Third parties that are either unethical and dont give a damn about GDPR and my homeland regulation and/or simply are not legally bound to respect them at all ?
Thanks but i'll pas on this one.
I'm probably going to repeat what BK wrote but just wanted you to hear that from a "blue" as well. GOG Direct to Account feature is a way for us to offer GOG.COM games on partnered third-party platforms - these are selected partners that are established, no gray market key-resellers. Thanks to this feature users of such platforms will be able to buy GOG.COM games and activate them automatically on their GOG accounts without the need to redeem keys, etc.

If you have any questions, like what data is shared between GOG and partnered third-party platforms, please drop us a line at privacy@gog.com
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timmy010: so what happens to the funds users have that never expire, since they add their own cash to wallets. have these now got a 1 year expiry or not?
GOG Wallet is not going anywhere. If you purchased GOG Wallet funds with money they don't have an expiration date.
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elcook: Be patient, just a bit, please.
No, it's not about GOG Direct to Account - we're literally informing about it all GOG users with the User Agreement update email.
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BKGaming: Still patiently waiting. :P
And thank you for that! The day is coming. By the end of this week everything will be clear, I promise :)
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john_hatcher: and their website as well.
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Pond86: Their store page whilst not great is better as they allow you to turn off auto-playing videos something GOG does not do at the moment.

Also i'm worried as to what elcook is saying, as chances are its going to be another site update (the one they have been apparently working on since the massive backlash they got since the anniversary update.) As we all know GOG and their history when it comes to changing things.
The auto-play is only on the front page big spot, and only if you hover over the image. Other than that there is no auto-play enabled anywhere.
And no, the big news is not about the site update.
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Pond86: And I don't know if I should be happy or even more worried.
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fronzelneekburm: Be afraid. Be very afraid.
Hello, my friend. Stay awhile and listen...